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The Vanilla Document Library

Community Management Resources & Guides

Vanilla Forums Library

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Case Studies

Need a Forum in a Week? Here’s how En Masse did it, thanks to Vanilla.

Need a Forum in a Week? Here’s how En Masse did it, thanks to Vanilla.

Using Vanilla allows En Masse Entertainment to get new game forums up with lightning speed…

How Vanilla Forums and The Mix Create a Safe Space for Young People

How Vanilla Forums and The Mix Create a Safe Space for Young People

Using Vanilla Forums helped The Mix to create a thriving young community that helped provide…

How Wave cut support tickets by 30% in 4 months

How Wave cut support tickets by 30% in 4 months

Using Vanilla Forums allowed Wave to create a thriving community that helped reduce support workload…

How Onshape Made their Customers’ Voice Matter with a Strong Digital Customer Experience with Vanilla

How Onshape Made their Customers’ Voice Matter with a Strong Digital Customer Experience with Vanilla

Using Vanilla Forums allowed Onshape to create a vibrant support community that helped reduce support…

How Autocab leverages online community to provide an outstanding customer experience

How Autocab leverages online community to provide an outstanding customer experience

In choosing Vanilla Forums, Autocab was able to quickly and easily roll out their community…

Penny Arcade Migrates Legacy Community Platform to Vanilla Forums

Penny Arcade Migrates Legacy Community Platform to Vanilla Forums

Penny Arcade is a popular webcomic that caters to gamers. PA decided to migrate their…

Learn Why Rinker Boats Chose Vanilla Forums for its Community Revamp

Learn Why Rinker Boats Chose Vanilla Forums for its Community Revamp

Rinker uses a customer community to drive customer engagement. The old community platform was clunky…

Learn How Avant Credit Deflected Thousands of Support Tickets and Improved Their Support

Learn How Avant Credit Deflected Thousands of Support Tickets and Improved Their Support

Avant is an online personal loan lender that offers personal loans and lines of credit. Founded…

Analyst Case Study: Learn How Vertica Micro Focus Took Back Control of Their Community and Customer Experience

Analyst Case Study: Learn How Vertica Micro Focus Took Back Control of Their Community and Customer Experience

Migrating to Vanilla Forums allowed Vertica Micro Focus to quickly and easily customize, rebrand, and…

How Vanilla Helps Penny Arcade Build Both an Offline and Online Community!

How Vanilla Helps Penny Arcade Build Both an Offline and Online Community!

Penny Arcade is a media company that was born 20 years ago as a web…

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